Frequently Asked Questions
Everything you need to know about your Rocket Dog order
What is your return policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. Simply use our online portal to generate a return shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your shoes sooner.
How do I know what size to order?
Most of our styles run true to size. We recommend checking the specific size guide on the product page for measurements and fit tips for boots versus sandals.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.